interpersonal skills including communication skills notes in hindi pdf

The process through which people receive and interpret information from the environment is called perception. Differing perceptions caused by social and cultural backgrounds.Someone who believes that young people dislike authority figures may assume that a younger colleague is rebellious. Characteristics commonly associated with the group are then assigned to the individual. Classifying is making assumptions about an individual based on a group he or she fits into. Stereotyping is assigning attributes commonly associated with a category, such as age group, race, or gender to an individual. Some employees may negatively size up or evaluate the sender based on stereotypes. Selective perception can bias a manager's and employee's view of situations and people. Many employees ignore information that conflicts with what they “know.” Often referred to as selective perception, it's the tendency to single out for attention those aspects of a situation or person that reinforce or appear consistent with one's existing beliefs, value, or needs. After hearing the beginning comments, employees may not listen to the remainder of the communication because they think they already know what a manager's going to say.

Expectations of familiarity (or hearing what one is expected to hear).

Common barriers to interpersonal communication include the following: Managers must facilitate interpersonal communication within teams and reduce barriers to interpersonal communications.

Personal Challenges for Global Managers.

World‐Class Quality: ISO 9000 Certification.

Productivity and Total Quality Management.

Effective Organizational Control Systems.

Five Approaches to Organizational Design.

Factors Affecting Organizational Design.

Decision Making with Quantitative Tools.

Conditions that Influence Decison Making.

Introduction to Managerial Environments.

Interpersonal skills including communication skills notes in hindi pdf